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Online Support Package

Not sure where to start?
Require setup and usage advice?

Sign up for your additional online assistance package.

This package consists of: -

  • 2 x hours of detailed support;
  • Your preferred online contact method - via email, Messenger, Skype, Viber etc
  • Advice from trained technicians; and
  • Support from our troubleshoot help desk department.

Our online assistance package is a great way to get started with your new software.

Never be left in the dark again...learn to explore and use all features of your software with our online assistance being just an email or support ticket away.

Our online support is the best way to gain the knowledge to get the best out of your software. 

Signed up for our Online Assistance Package?

Here is how to use it: -
Please contact us via our ‘Contact Us page’ on our website at www.DicomShop.com/en/contactus or at info@dicomshop.com

What to include: -

  1. Your INVOICE NUMBER so we can identify you.
  2. A detailed message about what your support request is regarding.
  3. Who you are, your company and department.
  4. What method of contact you would like us to contact you via - email, Messenger, Skype, Viber etc
  5. What date, day and time is best for you and we will do our best to contact you during this time.

It is very important that we have all of these details as this will help us choose the correct helpdesk support member, technician or engineer to contact you and this will enable you to get the best out of your Online Support Package.

We are happy to help you, so please do not hesitate to contact us.